Shipping & Returns
Here is how shipping, delivery payment, cancellations, and return requests work for orders placed through Ray Electrical Supply.
Shipping and delivery
Checkout currently offers free shipping to all destinations with no minimum purchase. Delivery availability and timing can depend on the product and destination. If we cannot fulfill an order or need to change the expected timing, we will contact you using the details supplied at checkout.
For a delivery update or an estimate before ordering, call +1 (713) 949-9467. Please have the product or order number ready.
Payment on delivery
Cash on delivery is the current payment method. The checkout does not collect card payment. Please be prepared to pay the order total when your order is delivered.
Changes and cancellations
Call us as soon as possible if you need to change an address, quantity, or item, or cancel an order. We will confirm what can still be changed based on its fulfillment status. If an order cannot be fulfilled, we will let you know.
Returns and problems with an order
If an item arrives damaged, incorrect, or incomplete, contact us promptly with your order number and a description of the issue. Photos are helpful where available. For other return requests, call us before sending anything back so we can review the item and explain the next steps.
Keep the product and its included parts and packaging until we advise you. Any applicable refund or replacement will be discussed after we review the order and item condition. Your rights under applicable law remain in effect.
Need help?
Call +1 (713) 949-9467 or visit Contact Us. Our address is 19213 Clay Rd Ste C, Katy, TX 77449, USA.